How Online Ordering Keeps Your Customers Up To Date

Posted on April 12, 2018 by Cassandra Smallman
    
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Online ordering is no longer just for business to consumer transactions, every year more business to business transactions are taking place online. LinkGreen’s online ordering offers your wholesale customers convenient access to your product information, available inventory and catalog. Providing your customers with convenient access to the information they need to place orders helps to foster transparency and trust with your customers.

So now that your wholesale customers can order directly from you online, what happens when they hit the submit button. LinkGreen’s automated communications are sent out to your staff and customers, keeping everyone in the loop throughout the entire fulfillment process.

So what do they receive? This is a great question that we actually hear often. There are four common messages that get sent throughout the order fulfillment process and each of them are These automated email communications include your logo and your company contact information.

When you customer place an order on LinkGreen will provide the following communications advantages:

Order Summary

Once your customer submits an online order on LinkGreen they receive an order summary email showing the content of the order, but also with a link to view and manage that order online. This provides indicates to your customers that the order has been sent to your order desk for confirmation.

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 View Email 

 

Order Confirmation

Once you have received your customers order, your order desk can continue to follow their internal confirmation process and then update the order status on LinkGreen. When you confirm the order on LinkGreen, your customer will be notified that you have received the order with a confirmation email.  

Order Confirmation

View Email 


Order Content Changes

If there are any substitutions or overage/shortage on the order fulfillment, you can alter the order in LinkGreen in the “Order” section. Once you’ve made the changes in LinkGreen, a detailed email is sent that highlights those variations and allowing your customer to leave relevant notes or responses linked to the order.

Order Change

View Email 

 

Order Status

When you update the status of the order in  LinkGreen to shipped,a shipping notification is sent to your customer. This contains a link that allows the customer to print the final shipping contents, ideal for use when the order arrives at their location to verify the contents delivered.

Order has shipped

View Email 


Ordering from your catalog on LinkGreen empowers your wholesale customers to independently re-order products quickly using the previously ordered items within your online catalog. It also means they have access to all their historic orders for future years, for importing into their internal POS system, or simply to export historic information into Excel for their own purposes.   

By providing your customers with the option to order online you’re offering them complete transparency over their order fulfillment process and giving them peace of mind and reducing the number of time-consuming phone, email and fax orders. LinkGreen keeps your customers informed so you can focus on providing with exceptional service.

    
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Offer a exceptional wholesale ordering experience

LinkGreen can show you how easy it is to provide your customers with a familiar digital ordering experience. Schedule a personal tour of LinkGreen Connect.

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About LinkGreen

LinkGreen is a company devoted to making wholsale ordering more efficient and effective by providing wholesale buyers and suppliers a better way to process orders.

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