For over 15 years, Barrie’s Garden Centre has been serving the home, garden and landscape needs of the local community. “Small enough to care but large enough to satisfy,” they put their customers experience first and are eager to continually deliver exceptional service. Understandably, they recognized that being preoccupied with ordering inventory was an obstacle to fully accomplishing this.

The Need

Barrie’s Garden Centre needed a strategy to efficiently order nursery products and hardgoods from all their wholesale suppliers that would be easy to implement and free them up to serve their customers better.

The Solution

LinkGreen’s online ordering service presented several attractive benefits to address Barrie’s Garden Centre’s identified needs:

  • A single online ordering process for all departments
  • Full order history for better order management
  • Mobile ordering directly from their sales floor

The Journey

Overcoming a Complicated Purchasing Process

The purchasing department at Barrie’s Garden Centre was frustrated with the various time-consuming methods of ordering products from their wholesale suppliers. Wanda and her colleagues were juggling product catalogs, flyers and emails to access their supplier’s products. Ordering through onsite sale rep visits, emails, fax, and phone calls left them with a poorly organized and time-consuming purchasing process. LinkGreen’s online order service offered them what other services couldn’t - a single ordering process for all their wholesale suppliers. LinkGreen provided them with a convenient way to order nursery, home decor, and lawn and garden products directly from their suppliers online.

Embracing Online Ordering as a Business Process

As the purchasing department at Barrie’s Garden Centre began to adopt online ordering, they started to see further benefits in their daily operations.

Informed Purchasing History. Access to their order history through their LinkGreen account offered effective order management, helping them to make more informed purchasing decisions.

Better Product Awareness. Wanda has been able to source new products for the garden centre by reviewing new supplier catalogs available to her online, keeping her inventory current for her customers.

Order on the Go. The purchasing department has now begun to order using the LinkGreen mobile app on the sale floor. The mobile app offers them the further convenience of counting inventory and ordering on their tablet.

Unlocking More Time For Customers

After two years, Barrie's Garden Centre’s purchasing and order management process has gone from time consuming and manual to efficiently ordering most their inventory online. With LinkGreen purchasing department has cut their administration in half allowing them to focus more on their customers. Building on this success, Barrie’s Garden Centre is now looking to integrate their POS with their LinkGreen’s online order service. This integration is a natural next step to a complete technology solution for inventory and order management and better serve their customers.